INSTALLATION/UNINSTALLATION QUERIES:

1. WHAT ARE THE DEVICE REQUIREMENTS TO USE MOBILEHEAL APP ON YOUR ANDROID DEVICE?

2. HOW TO INSTALL AND ACTIVATE MOBILEHEAL APP?

3. HOW TO INSTALL AND ACTIVATE MOBILEHEAL APP BY USING VOUCHER CODE?

4. WHY DO I NEED TO ACTIVATE JARVIZ MOBILE SECURITY?

5. WHEN SHOULD I RENEW MY COPY OF JARVIZ MOBILE SECURITY?

6. WHEN SHOULD I REACTIVATE MY COPY?

7. HOW TO UNINSTALL JARVIZ MOBILE SECURITY?


MOBILEHEAL MOBILE ANTI VIRUS/ANTI SPAMS:


1. HOW TO REMOVE ANY VIRUS FROM AN ALREADY INSTALLED APPLICATION (FOR ANDROID ONLY)?

2. HOW DO I MANUALLY SCAN MY MOBILE FOR VIRUS?

3.HOW CAN I WHITELIST AN APP?

4. HOW CAN I SEE SCAN HISTORY AFTER SCAN ALL THE INSTALLED APPS?

5. WHAT IS CALL BLOCK?

6. CAN I BLOCK CALLS FROM A NUMBER BUT GET SMS FROM THE SAME?

7.WHAT IS SMS BLOCK?

8. WHAT IS KEYWORD BLOCK?

9. WHAT IS A BLACK LIST?

10. CAN I BLOCK CALLS AND SMS FROM ANY SPECIFIC CONTACT NUMBERS?

11. CAN I BLOCK CALLS AND SMS FROM NON-CONTACTS?


BACKUP QUERIES:


1. HOW CAN I BACKUP MY ALL CONTACTS OR SMS MESSAGES, PHONE CALLS TO THE CLOUD?

2. HOW CAN I RESTORE MY DATA FROM ONE DEVICE TO ANOTHER?

3. CAN I SEE MY ALL CONTACTS ON WEB CONSOLE IN CASE I LOOSE OF ALL CONTACTS FROM THE DEVICE?

4. HOW CAN I GET MY CONTACTS BACK, IN CASE RESTORE OF CONTACTS ON TO THE DEVICE DOESN'T GET SUCCESSFULLY COMPLETED BECAUSE OF LOW DATA CONNECTIVITY OF Wi-Fi/3G/2G?

5. Once I have deleted some of my contacts from the device then could I get back those contacts from the web console?

6. Could i get back my all contacts once i did reset factory of my device from the web console or device itself?


PHONE USAGE/DATA USAGE QUERIES:-


1. HOW CAN I SEE MY CALL HISTORY, SMS AND DATA USAGE HISTORY ON ROAMING?

2. CAN I FIND MY DATA USAGE ON Wi-Fi, MOBILE AND ROAMING?

3. IS IT POSSIBLE TO VIEW ALL THE INSTALLED AND UNINSTALLED APPS ON MY DEVICE?


PARENTAL CONTROL QUERIES:-


1. WHAT IS THE PROCESS OF ACTIVATING PARENTAL CONTROL?

2. HOW DO I DEACTIVATE THE PARENTAL CONTROL FROM THE DEVICE?

3. HOW CAN I BLOCK THE APP ON THE CHILD DEVICE?

4. HOW CAN I BLOCK THE WEBSITES FROM THE DEVICE?


REMOTE DEVICE MANAGEMENT:-


1. HOW CAN I USE THE REMOTE DEVICE MANAGEMENT FEATURES WHICH ARE MENTION IN THE GOOGLE PLAY STORE AS WELL AS IN PACKS OR HOW DO I REGISTER MY ACCOUNT ON MOBILEHEAL PORTAL?

2. HOW CAN I SEE MY SMS OR PHONE CALLS OR CONTACTS HISTORY ON THE MOBILE AUDIT?

3. HOW CAN I BLOCK THE APP ON THE CHILD DEVICE FROM THE MOBILEHEAL PORTAL?

4. How can I block the website from the MobileHeal Portal?

5. Can I see my mobile Apps and their usage?

6. How can I locate my Device if it was stolen?

7. I have locked my device by clicking on the tab "Lock Device "in theMobile Audit. Now I did not remember the password so what can I do to unlock my device?

8. Can I lock my Device if it was stolen by someone?

9. IS IT POSSIBLE TO DELETE THE DATA FROM THE WEB PORTAL IN CASE WHEN THE MOBILE WAS STOLEN?

10. How can I change my password if it is needed?

11. Can I see my block activities on MobileHeal Portal?

12. I have added many child devices on my portal. So, how can I make these devices inactive?

13. WHAT THE CUSTOMER WILL HAVE TO DO IF HE/SHE HAS DONE RESET FACTORY OF HIS/HER DEVICE?


TECHNICAL SUPPORT QUERIES:-


1. HOW DO I GET TECHNICAL SUPPORT?